A queue management system is used to control queues. Queues of people form in various situations and locations in a queue area. The process of queue formation and propagation is defined as queuing theory.

Our queue management and customer journey solutions will:

• Speed customer throughput and increase sales and profitability
• Improve productivity and operational efficiencies
• Minimise customer waiting times and reduce frustrations
• Increase satisfaction levels and improve customer retention rates
• Make waiting time informative and entertaining

TENSATOR is Our suppliers in this field

As the global leader in the management of the customer journey. Our queue management and customer journey solutions are proven to generate revenues, improve efficiencies and increase profitability. In fact our core proposition is all about ‘making and saving money’ for our customers.

With the largest range of electronic call forward systems; virtual queuing technology; digital media platforms including the Tensator Virtual Assistant;

in-queue merchandising; crowd and access control solutions; display and signage devices; and self-service systems we are the vendor of choice when it comes to choosing the right solution to meet your queue management and customer journey needs.